koach.ing
Coaching, Training & Consulting · Berlin

Clarity for people.
Structure for IT teams.

With coaching, training, and consulting, I help you develop sustainable solutions that actually work day to day.

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Katharina Heidelberger
Katharina Heidelberger
Coach & Consultant, Berlin
With over 10 years of experience guiding people through change
Systemic Coaching
Team Development
Change Support
Services

Three ways we can work together

Coach.ing Journey

Looking for a systemic coach with real experience in the tech business? I'm here as your mental sparring partner.

Book an initial call →

Train.ing Journey

You have a customer-facing service team, I have the right training for it. Difficult customers, handled.

Book an initial call →

Consult.ing Journey

Building a service department or want to take an existing team to the next level? Process optimisation, made easy.

Book an initial call →
About me

My path to coaching

Katharina Heidelberger working on her laptop

I help people see more clearly what they need, and turn that into solutions that genuinely work in everyday life. Whether at work, at a turning point, or when facing the question of what comes next.

My foundation for this is an unusual mix: after my Master's in Computer Science, I spent over 10 years in technical customer service at Salesforce, as a Support Engineer, Project Manager, and Team Lead. I led and developed teams and guided change processes as a Change Manager. Always at the interface between technology and people, where communication often makes the biggest difference.

Along the way, I learned this: it rarely fails for lack of will. It fails for lack of structure, unclear roles, and because people don't get the support they need. That is exactly where my work starts today.

My training and approach

That's why I kept learning on purpose: in 2021 as a systemic integrative coach, and since April 2026 as a Strategic Play Facilitator for LEGO® SERIOUS PLAY®. Added to that are further trainings in leadership, project management, and agile methods (including Scrum, ITIL).

Working in international, cross-cultural teams showed me how important clear communication and courageous decisions are, especially in complex, time-critical situations. Today, I combine a coaching mindset and methods with my eye for structures and processes. I work honestly, in a structured way, and at eye level, with empathy and proven methods.

I work with:

  • individuals who want to find orientation, make decisions, or grow
  • leaders looking for clarity and support
  • teams that want to collaborate better
  • organisations going through change

Industry-independent, wherever people work with people.

Curious? Feel free to get in touch for a discovery call, no strings attached.

Book a discovery call
Certifications & Qualifications
Certified Strategic Play Facilitator for LEGO® Serious Play®
LEGO® SERIOUS PLAY®
Strategic Play Facilitator, since 04/2026
Systemic Coach
Systemic-integrative training, 2021
I graduated from Accelerate, Salesforce Aspiring Leaders Journey
Accelerate Leadership
Program, 2020–2021
AXELOS ITIL Foundation
ITIL
Service management framework
Scrum.org Professional Scrum Master
Scrum Master
Agile team leadership
OWASP
OWASP
Security fundamentals
Testimonials

"Katharina is the best, more change than ever before."

Sarah Schmitt · Berlin

Book your free discovery call now.

Book a time, we'll meet online, and figure out together what working together could look like.

hello@koach.ing
+49 157 55852039
Berlin
or use the contact form → or book a call directly →
koach.ing
© 2026 Katharina Heidelberger · Legal Notice